1. What forms of payment do you accept?
2. How long do you take to deliver the products to me?
3. What are your Delivery Charges?
4. Is there any additional charges if payment via Credit Card?
5. I placed an order on your website, why have I not yet received an email confirmation?
6. Will anybody from your company call me after my online order?
7. Will you share my information with anyone else?
8. I have a question or problem that is not answered here. What do I do?
9. What are your customer service hours?
10. I am looking for a product that you do not have on your website. Do you have it and can I get it?
11. I am a manufacturer and want to talk about you carrying my product lines. What do I do?
12. How do I check the progress of my order?
13. What if I cannot find the answer to my question here?
14. Do you have a repairs service?
15. Why is the product I just purchased drops so fast? Do I get a rebate if I just purchased it?

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What forms of payment do you accept?
We accept cash payment, 0% instalment, credit cards (MasterCard, Visa and Visa Electrons) and bank in / bank transfer. For computer items, bank loan is availble. Please refer to "HOW TO ORDER" section for more details information.

What are your Delivery Charges?
We charge a flat rate of B$12.00 for nationwide delivery except Temburong and Kampung Ayer which is not available for delivery. Please refer to "SHIPMENT DELIVERY" section for more information.

Is there any surcharge for using credit card payment method?
There will be administration fee of 2.5% for all Credit Card Payment. This fee is incurred by QQeStore and not from any bank or any credit card authority.

I placed an order on your website, why have I not yet received an email confirmation?
You will always receive a confirmation email from us when you create an account, order a product, or when your order status has been updated. If you failed to receive an email from us, please contact our service center directly. Sometimes Junk Mail filters may send our e-mail to a separate folder or delete it before you even read it. Users of Hotmail in particular may experience this more often. If you are sure this is not the case then please call us during regular business hours to confirm your order and help us figure out why you did not receive our email.

Will anybody from your company call me after my online order?
Yes. Once you have completed your online order, our sales person will contact you either by E-mail or direct phone call.

Will you share my information with anyone else?
Please refer to "PRIVACY STATEMENT" section for more information.

I have a question or problem that is not answered here. What should I do?
You can drop us an enquiry email on the "CONTACT US" section, or email us directly to enquiry@qqestore.com, or by visiting our QQeStore Pick Up and Payment Center. We will be happy to answer your questions the best we can.

What are your customer service hours?
Our Customer Service Hotline is available by phone, TEL: +673 - 223 8826 (Monday to Saturday, 10am - 6pm)

I am looking for a product that you do not have on your website. Do you have it and can I get it?
Yes, you can contact us and we will try to get the products for you from our suppliers network.

I am a manufacturer and want to talk about you carrying my product lines. What do I do?
Please contact us to establish a business relationship with our company.

How do I check the progress of my order?
You can check the progress of your order by logging in, using your user name and password, and check your order history from your account page. This will show your order number and the order status.

What if I cannot find the answer to my question here?
Answers to the most common questions should appear here - but if your question is not addressed please do not hesitate to contact us.

Do you have a repairs service?
For mobile phones, whether you purchase it from us or from other retail shops, you can bring your mobile phone for repair at our QQeStore Pick Up and Payment Center. Our Customer Care Center is located on the same floor.
Unfortunately not all products could be repaired locally due to lack of spare parts or other issues. In such cases, we will need to sent out to our suppliers and manufcaturer for repairs which will take longer time frame.

Why is the product I just purchased drops so fast? Do I get a rebate if I just purchased it?
As an industry retail leader, new and latest model of products arrive in QQeStore.com extremely fast - faster than any outlets in town and sometimes even faster than any global retail chain or supplier.

With our rapid model arrival, all our customer can get a hold of all these latest model faster than anyone else. The disadvantage is that due to these latest models are usually on high demand, our costs are much higher than an older model as well. Unfortunately, the price for these latest models also drops extremely fast.

***IMPORTANT: Please note that currently we do not provide any rebate for these quick price drops items as it is out of our control but market driven. Please do make sure you agree with the price listed before purchasing these latest models. We strongly suggest customer to purchase these latest models of products after a week or two after the launching of these products for the price to be stable.