1. What forms of payment do you accept for International Orders?
2. Do you ship to my country?
3. How do you ship?
4. When will my order ship?
5. What are your Shipping Charges?
6. What is USD?
7. What if my billing and shipping address are not in the same country?
8. I placed an order on your website, why have I not yet received an email confirmation?
9. I am looking for a product that you do not have on your website. Do you have it and can I get it?
10. How do I check the progress of my order?

-------------------------------------------------------------------------------------------------------

What forms of payment do you accept for International Orders?
Currently for international orders, we only accept Bank Transfer (TT Payment).

How do you ship?
Most merchandise is shipped via International Federal Express (Fedex).

When will my order ship?
We ship orders every business day (Monday through Friday, excluding holidays). Most orders will be shipped within one week after confirmation of your payment.

What are your Shipping Charges?
The minimum charges is USD15.00 and subject to the weight of the items ordered. A notification will be sent to you prior to the shipment if the cost to ship your order exceeds the indicated charge. All taxes and duties charged by the governments of the destination countries are the responsibility of the addressee. These fees are not included in the shipping charges associated with the order and are the responsibility of the recipient.

What is USD?
USD is the official abbreviation for United State Dollars. All our international orders are priced in US Currrency.

What if my billing and shipping address are not in the same country?
We apologize, but as a measure to prevent fraud, we cannot accept orders if the billing and shipping addresses are not in the same country.

I placed an order on your website, why have I not yet received an email confirmation??
You will always receive a confirmation email from us when you create an account, order a product, or when your order status has been updated. If you failed to receive an email from us, please email us at support@qqestore.com. Sometimes Junk Mail filters may send our e-mail to a separate folder or delete it before you even read it. Users of Hotmail in particular may experience this more often.

I am looking for a product that you do not have on your website. Do you have it and can I get it??
Yes, you can contact us and we will try to get the products for you from our suppliers network.

How do I check the progress of my order?
You can check the progress of your order by logging in, using your user name and password, and check your order history from your account page. This will show your order number and the order status.