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Warranty, Return and Refund Policy

All products available online are brand new, genuine and factory fresh. All our products are covered under the general warranty as stated below otherwise a specific warranty information will be provided to customers upon purchase of goods. Please contact us for more information on our Warranty policy if you would like to know more before placing your order.
Product Type
Standard Warranty Period
PremiumCare Extended Warranty
Products / Brand
Notebook / Desktop
1 Year Available Soon Dell, Gateway, MSI, Viewsonic, Sony, HP-Compaq, IBM-Lenovo, Fujitsu, BenQ, Acer, Asus, Samsung, Toshiba, LG, Raon, Panasonic, Apple, Kohjinsha
Computer Accessories
3 Months No Cooling pad, mouse, keyboard, motherboard, networking accessories, speaker, webcam, pen drive, graphic card, Hard disk, RAM, Power adapter, Battery, Port replicator, Printers, Scanners, projectors, monitor, USB accessories, etc.
Mobile Phones
1 Year Available for additional 6 or 12 months
(2 Years)
Xiaomi, Nokia, Sony, Motorola, Samsung, LG, HTC, Huawei, Blackberry, Aigo, Alcatel, Acer, Asus, Apple
Mobile Phone Accessories
3 Months No Headsets, Bluetooth Headsets, Leather/Aluminium Casing, Battery, Phone Holder, Charger, Data Cable, etc.
MP3 Players
3 Months
(Apple 1 Year)
No Sony, Samsung, Creative, Apple, iRiver, Panasonic, Apacer, Transcend, Microsoft, etc.
Game Console
3 Months No Sony Playstation 2, Sony Playstaion 3, Sony Playstation 4, Sony PS Vita, Sony PSP, Sony PSP Slim, Microsoft Xbox 360, Microsoft Xbox One, Nintendo Wii, Nintendo Gameboy Advance SP, Nintendo Gameboy Micro, Nintendo DS, Nintendo DS Lite
Camera / Camcorder
1 Year Camera: Available for additional 6 or 12 months
(2 Years)
Canon, Hitachi, Sony, JVC, Sanyo, Toshiba, Panasonic, Nikon, Olympus, Pentax, Leica, Casio, Fujifilm, Samsung, Kodak, Ricoh
Camera / Camcorder Accessories
3 Months No Lens, Battery, Flash, Charger, Remote, Tripod, etc.
Plasma / LCD / TV
1 Year or otherwise stated No Sony, Toshiba, LG, Panasonic, Hitachi, Pensonic, Philips, Samsung
Home Electrical Appliances
3 Months or otherwise stated No Sony, Toshiba, LG, Panasonic, Hitachi, Pensonic, Philips, Samsung
Car Accessories
3 Months No Charger, GPS, etc.
Gifts and Toys
3 Months No Clock, Watch, Toys, etc.
Used Items
1 Week No All products under Used Items category
Clearance
- No All products under Clearance category


General PremiumCare Warranty Coverage Terms and Conditions

(Mobile Phones, Camera, Camcorder, Notebook, Desktop)

The equipment stated is warranted against manufacturing defects for a period of 12 months from the date of purchase under normal use except for, if applicable, (a) Battery, (b) Charger, (c) LCD Screen and (d) Internal Speaker which are warranty for a period of 3 months only. 365eStore | QQeStore Warranty does not cover accessories on external parts such as casing, control knobs/buttons, carrying case and carrying strap, power switch. 365eStore | QQeStore, at it's option, will at no charge repair and replace all faulty parts but subject to as aforesaid. All faulty accessories, parts and equipment recovered shall become the property of 365eStore | QQeStore. Replaced parts, accessories and boards are warranted for the balance of original warranty period.

1. QQeStore Warranty is not transferable, negotiable or assignable to a third party
2. QQeStore Warranty card must be produced together with the equipment when seeking repair
3. For mobile phones, it does not cover poor performance due to bad reception or non-reception of radio signals as a result of blind spot or in areas of poor signal strength (GSM/3G/3.5G signal, Wi-Fi signal etc.)
4. QQeStore Warranty does not include transport, delivery or handling charge incurred in the transportation of the equipment/accessories to and from our QQeStore


Remark: To avoid and reduce issue of dispute, we recommend you to place your order online, choose your preference payment method and pick up the goods directly from us. By doing so, you can check the actual goods to ensure that the goods is in excellent conditions.



QQeStore PremiumCare Extended Warranty Program

The objective of the Extended Warranty Program is to provide a flexible option for customer to obtain an extra product warranty beyond the original manufactory warranty of the products. By paying a very reasonable fee, customers can enjoy a full range of extended warranty services for a period of six (6) months to a year in addition to the initial one (1) year warranty.


Terms & Conditions

This extended warranty service must be purchased at the same time with your products. This extended warranty program will not cover physical and non-physical damages, which include accident, use of supplies or parts not meeting the product's specifications, misuse other software application, damage due to shipment, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, removal, installation and set-up service charges by any third party, and failure to follow instructions supplied with the product.

1. QQeStore.com have the right to decide whether to offer repair, replace, issue a credit voucher or converting to reward points regarding on the defective unit. QQeStore.com extended warranty services do not apply to any product that has had its serial / imei number altered, defaced or removed.
2. Any defect occurring after the expiration of the warranty period is not accepted.

Please contact us to access your extended warranty service. For contact details, please send your email to warranty@QQeStore.com.



Return and Refund Policy

For items that is verified and agreed by QQeStore that the faulty or defective items are a result caused by factor (such as during delivery), these items will be availabe for exchange for the same item. These items must be hand carry to QQeStore Pick Up And Payment Center. No shipping back of such items will be entertained.

Under certain circumstances, products that need to send back to supplier (local or oversea) might incur handling and other service charge. These charges are to be paid by the customer in the case of such items are defective as a result due to error by the customer. If the reason for your return is due to factory defective or QQeStore error, there will be no charges of any sort.

Any other cases that qualify for an exchange and return will incur a re-stocking fees.

Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been pick-up, open or unopened and so on.

Important Note: All refund or exchange for any items purchased must be returned to us within 3 working days upon receiving of the products ordered (pickup or delivery). No further dispute will be entertained after 3 working days.